Refund Policy

Updated May 25th, 2024

1. Overview

We strive to provide the best AI writing assistance experience for our users. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our obligations.

2. Subscription Plans

Our AI writing assistant service is offered on a subscription basis. Subscription plans may include monthly, semesterly, or annual billing options. Payment is required in advance for the selected billing period.

3. Free Trial

We offer a free trial period for new users to experience our service. During the trial period, you can explore all the features of the service without any charge. If you decide not to continue with a paid subscription, you can cancel your account anytime.

4. Refund Eligibility

Refunds are generally not provided for our subscription plans. However, exceptions may be made under the following circumstances:

  • Technical Issues: If you experience technical problems that prevent you from using the service and our support team is unable to resolve the issue, you may be eligible for a refund.
  • Billing Errors: If you are incorrectly charged due to a billing error, we will rectify the mistake and issue a refund for the incorrect charge.
  • Satisfaction Guarantee: If you are a first-time subscriber and are not satisfied with the service within the first 7 days of your subscription, you may request a refund.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our customer support chat with your refund request. Include your account details and the reason for the request.
  2. Review Process: Our support team will review your request and may ask for additional information to process your refund.
  3. Refund Decision: You will be notified of the decision regarding your refund request within 5-7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
  4. 6. Non-Refundable Items

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to review this policy periodically to stay informed of any updates.